General support
Account, app, and main login questions here
Email: [email protected]
- First reply within 24 hours
- Rapid triage for Dhaka users
- Screenshots help make the work easier
CBAJI Support: Quick help via email
CBAJI Support: Users in Dhaka and across Bangladesh can easily write about bKash, Nagad, Rocket, or CBAJI login problems on this page to start
Download APK See support terms
CBAJI Contact: Email address at a glance
Three separate addresses exist; send in parts for a quicker reply
Help Center
Help with guide, setup, and APK
Email: [email protected]
- New phone installation help
- Specify Android version
- Send log if file issue
Transaction support
Is top-up not available with bKash, Nagad, Rocket?
Email: [email protected]
- Enter transaction ID
- Enter time and amount
- Dhaka issues detected quickly
CBAJI Help Center: Response time
Four common cases; correct email saves time
Login problems
Usually 2 to 6 hours
Account verification
Usually 12 to 24 hours
App or APK
Usually 6 to 12 hours
Transaction match
Usually 24 to 48 hours
Contact chart and quick guidance
If written in one line, the team can quickly grasp
| Subject | Where to write | Average time | What to provide |
|---|---|---|---|
| CBAJI Support | [email protected] | 26 hours | Registered email |
| CBAJI Help | [email protected] | 612 hours | Device and version |
| CBAJI Contact | [email protected] | 24 hours | Subject line |
| Transaction | [email protected] | 2448 hours | TXN ID |
More ways to contact
Two easy ways besides email
CBAJI App Note
See quick questions in the in-app help section
Loads even on slow internet, including 3G
Download CBAJI AppCBAJI Login Guide
If password is wrong, first check the guide
Messages from Chittagong and Sylhet, screenshots help
Learn about CBAJIThree steps to quick support
Send the right email in 3 minutes
Step 1
Describe problem in one line
Account, transaction, or app?
Step 2
Choose email address
If in the correct department, the reply comes
Step 3
Attach screenshots and number
Then check inbox for the reply
General questions
What to write in CBAJI Support?
Provide problem, user ID, and phone model.
Is CBAJI Contact only email?
Yes, this page mainly has email and help center.
From Bangladesh how to get quick answers?
Email Dhaka, bKash, Nagad, Rocket information to speed things.
Does CBAJI Help also cover APK?
Yes, there is separate help for APK install and updates.
Download the APK and get CBAJI Support.
Start APK download